Refund Policy

At VERANEX, we value clarity and fairness. This Refund Policy outlines the eligibility, conditions, and procedures for requesting refunds on purchases made through veranex.live.

1. Eligible Items

Refunds are available for products or services purchased directly through veranex.live that meet the following criteria:

• Items that are unused, undamaged, and in their original condition.
• Digital services that have not been fully delivered or accessed.
• Transactions completed within the stated refund timeframe.

2. Refund Timeframe

Customers may request a refund within 14 calendar days from the date of purchase. Requests submitted after this period may not be eligible for consideration unless required by applicable law.

3. Refund Procedure

To initiate a refund request, please follow these steps:

1. Email our support team at [email protected] with your order number and reason for the request.
2. Provide any relevant documentation or screenshots to support your claim.
3. Await confirmation from our team within 3–5 business days.

Once approved, refunds will be processed using the original payment method. Processing times may vary depending on your financial institution.

4. Conditions

• Refunds are granted at the sole discretion of VERANEX, subject to compliance with this policy.
• We reserve the right to decline requests that show evidence of misuse, abuse, or fraudulent activity.
• Partial refunds may be issued where services have been partially delivered.
• Any transaction fees incurred during payment processing may be non-refundable.

5. Non-Refundable Items

• Completed digital services that have been fully delivered and accessed.
• Custom or personalized products created specifically for the customer.
• Promotional or discounted items marked as final sale.
• Requests submitted beyond the stated refund timeframe.

Contact VERANEX

If you have questions regarding this Refund Policy or need assistance with your request, please reach out to our team.

Effective Date: March 15, 2026